WHILE THE FREE OFFER DROVE FRENZIED SUBSCRIPTION, CALL DROPS ARE STILL A MAJOR CONCERN
Velocity a new age market research agency unveiled their latest study report conducted among mobile users in the country. The study was conducted among 2000+ respondents to understand user sentiment and their views about competition in this volatile market segment.
The study was conducted across the cities of Delhi, Mumbai, Bangalore, Kolkata, Hyderabad, Pune and Ahmedabad, Kochi through an online Panel Poll of respondents in the age group of 18 to 45 with a male to the female split of 70:30.
There is a lot of consolidation in the extremely competitive mobile communication industry in India. Airtel is acquiring Telenor; Vodafone and Idea are merging; Reliance, Aircel, MTS are heading towards talks of the merger; Tata Docomo is also likely to join in a merger; BSNL and MTNL are also likely to merge. Set against this backdrop in a country with an estimated 1.18 billion mobile subscribers according to Trai, this sector is probably the most talked about. Reliance Jio threw its hat into the ring with a game-changing offer on September 1, 2016.
Adds Jasal Shah, Managing Director & CEO of Velocity MR, “We at Velocity felt that it was time for us to conduct a study to understand the shifting dynamics of mobile usage ever since Jio was launched. No doubt that Jio shook up the industry and managed to grab eyeballs, and market share within a short span of time. However, the question remains if they can sustain and compete with the larger players in the marketplace.”
A few pointers on why Jio was so successful
- The study showed that within a few months of its launch, Jio has managed to build a strong subscriber base with 4 in every 10 respondents using the service. Even after facing a lot of issues on call drops, the “free” factor ensures that the at an overall level people had a good experience of Jio and a majority of its subscribers (86%) do intend to continue using it in the future
- While Jio has managed to build a good subscriber base, most of their consumers are prepaid customers. Compared to Jio, the postpaid customer base is much higher for rest of the operators, with Vodafone & Airtel having the largest postpaid customer baseOnly 18% of current Jio users are using it as a standalone SIM while 82% people are using it as a second SIM
- On Connectivity related parameters, Vodafone is rated the best on network consistency & sound quality while Jio scores lower than major players in the market. Among the major operators, Jio receives the lowest rating on Call drops with only Aircel & Docomo behind it
- Going for its “Free” policy, Jio is rated highest on Call rates and Data pack charges than other established operators. Jio is rated highest too on value-added services like Customer Service & Internet Speed
- Jio manages to punch above its weight and performs better than the category on almost all the parameters except “Call Drops” where it faced most of the issues in last few months
Feedback from Non-Jio Users
- Satisfaction with the current provider, not having a 4G phone and intention to continue using current number are the major reasons cited by the non-users for not using Jio
- The non-users seem to be playing the wait & watch game as the “free” factor doesn’t seem to be important for them. For the non-users, improving the network strength & providing fast 4G/ internet speed will make almost half the people try using Jio
- Even though the non-users do claim to have a good experience of their current service provider, however, they do show a good disposition towards possibly trying out Jio in future